212° Service Book
212° Service is a motivational 1-hour read written by expert author, Mac Anderson, who shows you how to change your customer experience. Learn how extraordinary results can begin with one small change and lead to customer service success. The concept is simple: At 211°, water is hot. At 212°, it boils. And with boiling water comes steam. And steam can power a locomotive. That one extra degree makes the difference and can separate the good from the great.
The 212° concept is vividly illustrated through powerful stories that will engage the hearts and minds of yourself and your team. The ten rules for creating a service culture will motivate your business to take customer service to the next level.
- 6.5" square
- 110 pages